Concierge Security Guards
Our SIA-registered male and female concierge security guards are available throughout the Southwest. They represent a unique blend of frontline security officers who have also been trained to a high level in customer service, crisis management and emergency response.
Our concierge security officers are available 24/7 and are ideally suited to coordinate security and visitor assistance in any environment that has a lobby or reception area, for example, in:
- Hotels
- Apartment blocks
- Corporate office buildings
- Universities and colleges
- Government buildings
Key Concierge Security Environments
Hotels
A hotel concierge security guard is a great addition to your team with the training and experience to increase guest satisfaction, boost your 5-star reviews and increase repeat bookings. And all of this while maintaining a security oversight, dealing with incidents and managing any emergency situations that crop up. We take care of training, scheduling and rostering, giving you space to focus on keeping your guests comfortable and well-fed.
Office Buildings
From large corporations to multiple businesses sharing an office building, a corporate concierge security guard in your reception is a great addition. Taking care of safety and security through access control and security monitoring, you have the reassurance that anyone entering is authorised to be there. At the same time, with their customer service skills, staff, clients and visitors are warmly welcomed and get their questions answered on the spot
Apartments
Apartment complexes, their grounds and parking facilities are vulnerable to attention from criminals. Operating from a desk in the foyer, concierge security guards can take care of all security issues while giving excellent assistance to residents, visitors and tradesmen. Whether holding keys, managing emergencies, administering first aid or monitoring CCTV feeds, a concierge security guard offers security and service delivered with style.
Why Choose Titan for Concierge Security?
A local security company with your best interests at heart.
Titan Security was first established in the southwest of England over three decades ago. We have come a long way since then, but we never forget our roots.
Your Benefits
- The concierge security guard role demonstrates our commitment to effective security solutions and provides our customers with a dual service at reduced cost.
- Leisure businesses that use our concierge security service report increased customer satisfaction, higher review ratings and increased repeat bookings
- Contracting out often saves money and resources, taking the pressure off of stretched businesses.
- Our services are centred around your needs, and pricing is based on fairness, transparency and competitiveness.
- We understand that contracting out often seems like a risk, which is why we are laser-focused on gaining trust, giving great service and attaining the goals that you set for us.
- Boosting the privacy and safety of our clients is central to everything we do.
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The Concierge Security Role
Beyond professional and reliable security guards and services, our personnel provide first-class customer service, improving the visitor experience and enhancing your business reputation.
In turn you get peace of mind knowing that safety and security are being taken care of by these same security professionals.
- Greeting and welcoming visitors, clients, and guests
- Answering questions, providing assistance, and information
- Controlling access with ID, baggage, and appointment checks
- Management of key and card access and front-of-house systems
- Night desk and reception duties
- Managing on-site security guards and patrols
- Liaising with internal staff teams
- Monitoring CCTV and alarm systems and responding to alerts
- Arranging transport and airport transfers for guests
- Administering first aid
- When qualified, acting as the duty fire safety officer, managing emergency evacuations
